Author: Alan

At a recent computer expo (COMDEX), Bill Gates reportedly compared the computer industry with the auto industry and stated "If GM had kept up with the technology like the computer industry has, we would all be driving $25.00 cars that got 1,000 miles to the gallon." In response to...

If you look at the management literature or attend any management seminar lately everyone is telling you the veterinary market has become very competitive, uncertain and just too hard. Practices are being told the pressure on turnover and profits is only going to get worse. Annual...

To mark Shakespeare’s 400th Anniversary I have badly plagiarised this for the occasion. The Players MAC BETH, MRCVS – a Scottish Independent Vet SEYTON, MRCVS- His employed vet The Drug Rep – bearer of news and gossip SCENE 1. The Vet Practice. Within the Consulting Room. Enter MAC BETH and SEYTON,...

A quote worth reading from one of my favourite authors: “Great powers and empires are, I would suggest, complex systems, made up of a very large number of interacting components that are asymmetrically organized, which means their construction more resembles a termite hill than an Egyptian...

In our job at Vet Dynamics it’s a bit like being a vet - except our clients are veterinary practice owners, just like you, that come to us with their ‘patients’ i.e. their practices. Some are just young pups (start-ups) and some are older –...

It was 6:45pm, the last appointment after a long Monday. The entry on the appointment diary just says “Dog”. Checking the reception area, now empty except for a solitary, rather thin, cross-bred, sitting up on the bench seat, not an owner in sight, and...

The practice consultation follow-up rate (C2:C1 Ratio) is one of the 7 primary drivers of practice performance. Do you send your clients off with a vague reminder to ‘come back in three weeks’ or to call ‘if fluffy seems worse’ or worse still ‘If Fido isn’t...