Blog

The Rules of Relationship Building

For most companies, forging long-lasting relationships is a top priority. And rightly so, says Stephanie Vaughan-Jones, Commercial Manager at outsourced communications specialist Moneypenny A few weeks ago, I was chatting to the partner of a veterinary practice we work with. He told me they have a...

The (lost) Art of Telephone Conversation

It wasn’t so long ago that speaking to someone on the telephone was the only way we could communicate quickly and effectively. Today of course we are spoilt for choice when it comes to contacting our friends, family and businesses – be that on live...

How to win new clients with telephone calls

How often have you heard someone say ‘I'll just answer the phone'? There is no 'just' about it though. For any business, it offers a pivotal opportunity to convert callers into clients, especially for veterinary practices where excellent customer service is so crucial. Of course, in...

Keep Cool

While you’re busy caring for your patients and educating pet owners on how to keep their pets cool - don’t forget about yourself! We all love the sunshine, however, unless you’re in an air-conditioned office you’re probably a little bit hot right now! Here are some top...

Mindset Theory Blog Post
Mindset Theory

Mindset matters – and here’s why Mindsets – the way you see yourself and the world around you – can shape your life. When that mindset is about a core concept such as intelligence, its power to shape is even greater. In fact, according to Professor...

Bike to Work Week
Bike to Work Week

Employer discounts to pass on to your teams. We all know that physical activity and exercise is beneficial. Research reported in the British Medical Journal indicates that cycling to work has extraordinary health benefits. Exercise, as we all know, releases endorphins in the brain. Becoming fitter and...

Indulging - guilt free
Indulging – guilt free

We are all about the ‘feel good’ and ‘well-being’ here at Vet Dynamics and whilst chocolate isn’t great for dogs, it is for humans! Here are 9 great reasons you shouldn’t feel guilty about indulging in chocolate this weekend! Chocolate Improves Cognitive Performance Eating chocolate on a...

Understanding your Unique Team

The secret to a happy, harmonious team is no secret at all. As a leader, team member or practice owner, all you need to do is focus on learning people's behaviours. Behaviour differs from person-to-person; it's subjective, it's all about perception. Your team's perception of...