Blog

How to win new clients with telephone calls

How often have you heard someone say ‘I'll just answer the phone'? There is no 'just' about it though. For any business, it offers a pivotal opportunity to convert callers into clients, especially for veterinary practices where excellent customer service is so crucial. Of course, in...

Keep Cool

While you’re busy caring for your patients and educating pet owners on how to keep their pets cool - don’t forget about yourself! We all love the sunshine, however, unless you’re in an air-conditioned office you’re probably a little bit hot right now! Here are some top...

Mindset Theory Blog Post
Mindset Theory

Mindset matters – and here’s why Mindsets – the way you see yourself and the world around you – can shape your life. When that mindset is about a core concept such as intelligence, its power to shape is even greater. In fact, according to Professor...

Bike to Work Week
Bike to Work Week

Employer discounts to pass on to your teams. We all know that physical activity and exercise is beneficial. Research reported in the British Medical Journal indicates that cycling to work has extraordinary health benefits. Exercise, as we all know, releases endorphins in the brain. Becoming fitter and...

Indulging - guilt free
Indulging – guilt free

We are all about the ‘feel good’ and ‘well-being’ here at Vet Dynamics and whilst chocolate isn’t great for dogs, it is for humans! Here are 9 great reasons you shouldn’t feel guilty about indulging in chocolate this weekend! Chocolate Improves Cognitive Performance Eating chocolate on a...

Understanding your Unique Team

The secret to a happy, harmonious team is no secret at all. As a leader, team member or practice owner, all you need to do is focus on learning people's behaviours. Behaviour differs from person-to-person; it's subjective, it's all about perception. Your team's perception of...

The ART of Communication

Communication as an art form; Awareness; Rapport; Trust. Debbie Robinson explains how to achieve and combine these three elements to improve the relationship with your clients. Neuro-linguistic programming (NLP) is a practical skill that can create the results we truly want. It is an approach to explaining...

Self Belief in 7 Simple Steps

A simple NLP technique to re-shape your mindset and boost your self-belief. Robert Dilts, one of the earliest students of Richard Bandler and John Grinder (the founders of NLP), designed a simple model for thinking about personal change and learning and developing congruence. In NLP...