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Most professionals equate management planning with making lists or drawing charts – i.e. planning the time to ‘do’. But do we remember to plan the time to plan in the first place?...

We’ve talked about how, when and why to promote your business on social media but, there is more to having a successful online presence than just throwing money at it! Jo Correia, DVM MSc and Veterinary Communication Manager at Vet Inflow, keeps it simple with...

Do you ever wonder “Should I be promoting my business with paid social media?” but you’re not sure how to go about it? Then this list is for you. At Vet Inflow, we create and manage a variety of campaigns for clients with diverse objectives...

For most companies, forging long-lasting relationships is a top priority. And rightly so, says Stephanie Vaughan-Jones, Commercial Manager at outsourced communications specialist MoneypennyA few weeks ago, I was chatting to the partner of a veterinary practice we work with. He told me they have a...

It wasn’t so long ago that speaking to someone on the telephone was the only way we could communicate quickly and effectively. Today of course we are spoilt for choice when it comes to contacting our friends, family and businesses – be that on live...

How often have you heard someone say ‘I'll just answer the phone'? There is no 'just' about it though. For any business, it offers a pivotal opportunity to convert callers into clients, especially for veterinary practices where excellent customer service is so crucial.Of course, in...

While you’re busy caring for your patients and educating pet owners on how to keep their pets cool - don’t forget about yourself!We all love the sunshine, however, unless you’re in an air-conditioned office you’re probably a little bit hot right now!Here are some top...

Mindset matters – and here’s whyMindsets – the way you see yourself and the world around you – can shape your life. When that mindset is about a core concept such as intelligence, its power to shape is even greater. In fact, according to Professor...

Employer discounts to pass on to your teams.We all know that physical activity and exercise is beneficial. Research reported in the British Medical Journal indicates that cycling to work has extraordinary health benefits.Exercise, as we all know, releases endorphins in the brain. Becoming fitter and...