Business

So much data is available in the modern veterinary practice that sometimes it can seem difficult to see the wood for the trees. But by measuring the metrics that matter, this wealth of data has the power to transform your practice into a lean, mean profit-making machine...

For most companies, forging long-lasting relationships is a top priority. And rightly so, says Stephanie Vaughan-Jones, Commercial Manager at outsourced communications specialist MoneypennyA few weeks ago, I was chatting to the partner of a veterinary practice we work with. He told me they have a...

It wasn’t so long ago that speaking to someone on the telephone was the only way we could communicate quickly and effectively. Today of course we are spoilt for choice when it comes to contacting our friends, family and businesses – be that on live...

How often have you heard someone say ‘I'll just answer the phone'? There is no 'just' about it though. For any business, it offers a pivotal opportunity to convert callers into clients, especially for veterinary practices where excellent customer service is so crucial.Of course, in...

The secret to a happy, harmonious team is no secret at all. As a leader, team member or practice owner, all you need to do is focus on learning people's behaviours. Behaviour differs from person-to-person; it's subjective, it's all about perception. Your team's perception of...

Communication as an art form; Awareness; Rapport; Trust.Debbie Robinson explains how to achieve and combine these three elements to improve the relationship with your clients.Neuro-linguistic programming (NLP) is a practical skill that can create the results we truly want. It is an approach to explaining...