In 1909, Harry Gordon Selfridge, the founder of Selfridge’s department store, invented the phrase “the customer is always right”, which was immediately adopted by other businesses and used as a standard. The intentions were good, but things have changed a great deal during this past...
Coronavirus has brought swift, sudden change, and a new normal now prevails. Alan Robinson explains why businesses that hope to survive the present and thrive in the future must understand what these changes mean, and how to respond...
The words “Can you hear me?” and the standard reply of “You’re on mute”, appear to be the way of starting any CPD, training or workshop these days. All the CPD providers are gearing up for more online and remote teaching using learning management systems, live...
Recorded Webinar Replay Over the past 16 weeks, we’ve delivered weekly webinars to help you through this crisis. We brought you experts on various subjects; we explored the neuroscience of fear, performance, and recovery; we equipped you to navigate the minefields of furlough, finance and personnel...
Recorded Webinar Replay Almost three months after lockdown began, many sectors are starting to ease into their new normal. In the veterinary profession however, we still face three considerations: Integrating furloughed workers Responding to the test, track, and trace system Planning for ‘what if’ scenarios In this...
Recorded Webinar Replay Veterinary practice owners have worked hard to plan and implement extensive health and safety measures in their business, to combat the risks of COVID-19 and to support physical distancing. These measures aim to protect the wellbeing of their teams, their patients, and their...
Recorded Webinar Replay For some of us, the return from furlough process will remind us of issues we were forced to press pause on, pre-lockdown. Difficult conversations are inevitable and essential yet avoiding them seems to be our default option. Why is this? As children growing up,...
Recorded Webinar Replay “There is no path. The path is created by walking.” Spanish poet Antonio Machado Everything has changed and the world we will be going back to will have changed forever - by attitudes, by ways of working and by technology. Veterinary technology has been historically...
Recorded Webinar Replay “Stress reduction and mindfulness don’t just make us happier and healthier, they’re a proven competitive advantage for any business” – Arianna Huffington. Most of us are all too aware of the significant mental health challenges faced by those working in the veterinary profession. In the...
Recorded Webinar Replay Legal, Finance and HR Q&A Special. The announcements this week mark the next phase of the lockdown and the start (hopefully) of the roll-out back to ‘normal’ – whatever that is. We are all faced with a bewildering array of choices and decisions on...