I’m sure many of you reading this will see yourself as an innovator and if you have managed to build and develop your practices, you must have displayed this quality to succeed, however there is a clear distinction between a practice being led by an...
When you were a child dreaming of becoming a vet, I bet you weren’t thinking about how you were going to create the correct pricing structure, build and develop the perfect client journey, create a marketing strategy, and control payroll and suppliers, let alone manage...
The coronavirus pandemic has highlighted the impact social interaction has on our general well-being, and shone a light on the need for all of us to have a greater focus on our mental and physical health. So it has been more important to find effective...
Setting up and running your own independent veterinary practice may have become the road less travelled in recent years. But independent practice ownership is still one of the most fulfilling paths a veterinary professional can take in his or her career, and a journey that’s...
In 1909, Harry Gordon Selfridge, the founder of Selfridge’s department store, invented the phrase “the customer is always right”, which was immediately adopted by other businesses and used as a standard. The intentions were good, but things have changed a great deal during this past...
Coronavirus has brought swift, sudden change, and a new normal now prevails. Alan Robinson explains why businesses that hope to survive the present and thrive in the future must understand what these changes mean, and how to respond...
The words “Can you hear me?” and the standard reply of “You’re on mute”, appear to be the way of starting any CPD, training or workshop these days. All the CPD providers are gearing up for more online and remote teaching using learning management systems, live...
Making the right choices when selling on a veterinary practice is never easy – especially against the backdrop of a pandemic that has had such seismic impacts across the sector. But there are still options for those planning their exit strategy and here Vicky Robinson...
Stress and burnout are at epidemic levels across the profession, but vets and nurses are often left to solve their own well-being issues Alan Robinson argues, however, that it’s the practice leaders and managers who should be doing more to help banish the burnout blues...
Veterinary practice is a reactive business. As a result, life in practice can be chaotic, stressful and expensive, with many vets working far too hard for far too little return… MOST VETS WORK far too hard, for far too long, for too little return. This happens...