Performance Management

The secret to a happy, harmonious team is no secret at all. As a leader, team member or practice owner, all you need to do is focus on learning people's behaviours. Behaviour differs from person-to-person; it's subjective, it's all about perception. Your team's perception of...

Guilty as charged.  We all think we can multi task, but the reality is fascinating.  Incidentally I must confess that I began writing this whilst singing along to the radio and checking my emails at the same time as making coffee.  When I read the...

Vet Dynamics' list of simple New Years resolutions can instantly help you and your practice: It’s tiring running a vet practice, isn’t it? And it’s all too easy to become jaded and depressed.  Blue Monday, known to be the most depressing day of the ENTIRE year...

We are all creatures of habit. Our habits are engrained with years, sometimes decades, of repeated behaviours that have worked for us. The conventional wisdom is that it takes three months to change a good habit and six months to change a bad one.  Change is not...

The practice consultation follow-up rate (C2:C1 Ratio) is one of the 7 primary drivers of practice performance. Do you send your clients off with a vague reminder to ‘come back in three weeks’ or to call ‘if fluffy seems worse’ or worse still ‘If Fido isn’t...

Gallop has been carrying out large scale research into employee happiness and performance for over a decade. The results aren’t pretty. Their research indicates that staff discontent is very common in many companies. In fact, millions of workers report being extremely negative, or ‘actively disengaged’ at work....

And, boy, did it need a clean. Not used since last Summer, out in all weather all Winter, smelly and looking rather sad and neglected – a bit like being a large animal vet, I imagine....