Veterinary Business

The practice consultation follow-up rate (C2:C1 Ratio) is one of the 7 primary drivers of practice performance. Do you send your clients off with a vague reminder to ‘come back in three weeks’ or to call ‘if fluffy seems worse’ or worse still ‘If Fido isn’t...

One thing I've noticed about veterinary business owners over the years is how they fall into two camps: 1) Those who think this practice development thing is a good idea and 2) those who think this practice development thing is a good idea...

The only thing constant in the world is change. It’s somewhat of a cliché, but like all good cliches it has a loud ring of truth. Embrace change or be flattened by it. Alan Robinson discusses his experience of revolutionary change and how it helped...

When I arrived in the UK some eighteen months ago, I was astounded by the success of Vet Dynamics and, in particular, the Platinum Practice Academy. I’m not talking about Alan’s success, however, I’m talking about the practices that had joined the Academy.The impossible...

Over my time as a business coach I have worked with hundreds of small business owners and I have watched these businesses grow into good solid enterprises maintaining reasonable profits and a good client base. These owners have worked hard in the business and have...

I am amazed at how often I have attended practices to work with the team, to discover how surprised and even horrified they are in some cases, when I tell them what it is like to be a “pet owner” visiting a practice. I describe...

Repeat clients are the foundation of a healthy business. However, not all clients are alike. Here's how to deal with the tough customers.Steps:Listen carefully to a client's criticism. By asking calm questions, see whether you can discern the main thing that is bothering the client. Don't...

I don’t often express an opinion…. but here’s one I believe…. All it takes are five key steps to improve the marketing and finance of your veterinary practice so you earn more money in less time. Sounds simple, but taking these steps requires tackling all aspects...