Veterinary Business

I am amazed at how often I have attended practices to work with the team, to discover how surprised and even horrified they are in some cases, when I tell them what it is like to be a “pet owner” visiting a practice. I describe...

Repeat clients are the foundation of a healthy business. However, not all clients are alike. Here's how to deal with the tough customers.Steps:Listen carefully to a client's criticism. By asking calm questions, see whether you can discern the main thing that is bothering the client. Don't...

I don’t often express an opinion…. but here’s one I believe…. All it takes are five key steps to improve the marketing and finance of your veterinary practice so you earn more money in less time. Sounds simple, but taking these steps requires tackling all aspects...

There’s a scene in Ron Howard’s 1995 film “Apollo 13” about the 1970 moon bound mission that got into trouble and had to be sling-shot around the moon to get back, in which Ken Mattingly (played by Gary Sinise), the fourth astronaut who stayed behind...

How did it get to September already? As some of you know Vicky and I try to get off to warmer climes to visit my poor old Mum in Australia. Usually a hectic couple of weeks visiting with the family and friends and lots of...

“Most of us have two lives. The life we live and the unlived life within us.” —Stephen Pressfield, American author According to USA Today, the first newspaper printing (dated July 6, 1776) of the Declaration of Independence was auctioned a few weeks ago. The Declaration of...

The crew of the U.S.S. Enterprise is dead. Sulu is the first to die, hurled from his seat at the helm when the Klingon torpedo hits. Uhura slumps over her console, which has just exploded in a shower of sparks. Dr. McCoy is...

I speak with many veterinary practice owner and managers and find that for many, paradoxically, they are in danger of over-stretching themselves, their time and their resources and then running out of money during 2014 as we now see a period of increasing business and...

Just in case you missed this morning’s announcement, Tesco’s profits are down for the second year running, this year by 6%. Contrary to this trend, Waitrose and Lidl have had an increase in profits. In general the “big four” have all lost market share in...