12 Jun Sustaining Peak Performance During A Pandemic: Say Goodbye to Difficult Conversations – Part 2
Recorded Webinar Replay
Veterinary practice owners have worked hard to plan and implement extensive health and safety measures in their business, to combat the risks of COVID-19 and to support physical distancing. These measures aim to protect the wellbeing of their teams, their patients, and their clients so they can continue to provide both much-needed care for the animals and reassurance to the pet owners even throughout the lock-down.
So how have clients responded to these measures? Do your clients appreciate and respect your rules? Or, do your team members experience confrontation or challenging behaviour from clients, even now? Perhaps you are noticing a pattern and actually, it’s not just at work that you find you have those ‘difficult conversations’.
Business Psychologist Helen Frewin will take us on a deep dive into the science of human psychology, emotion and behaviour relevant to challenging behaviour and conversations. Here’s what you’ll learn:
- The hidden reasons for unwanted behaviour in our practice
- Options for responding to this behaviour
- How to apply simple strategies to all situations (and relationships) in life
- Solutions for breaking patterns of negative behaviour
Special thanks to:
Helen Frewin from Totem Consulting