Toolbox

Every Practice Owner Needs The Right Tools

As a Vet Dynamics member you’ll have access to the Toolbox: additional consultancy and training services that enable you to implement newly developed strategies

✓ Specialised for Veterinary Practices

 

✓ You don’t have to go from agency to agency

 

✓ Tried and tested by independent practice owners

 

✓ Competitively priced

When joining Vet Dynamics you will inevitably give your practice an overhaul. The Toolbox enables you to lift plans from the page and into reality.

 

You will identify areas for improvement. You will develop plans to make your processes more efficient. You will put together a new marketing strategy that aims to grow your client-base. And much more.

 

But at some point those plans will need implementation. So to give you maximum value, we’ve put together the Vet Dynamics Toolbox, a mixture of services and training courses specific to veterinary practice management and veterinary business development.

If you would like to know more about the Toolbox, or any of our other services, simply schedule an appointment and one of our team will be in touch at a time convenient for you.

The Toolbox covers the key areas of running a veterinary practice

Marketing
Building your Brand

Does your brand reflect who you are and attract the clients you want? This service will help you establish a unique brand identity that has real meaning for you and your clients.

 

Marketing Plans

Develop a marketing plan tailored to your budget requirements and current market position.

 

Marketing Literature

Mail outs, newsletters and reminder cards are effective marketing tools. However, in order to maximise your ROI, they need to be professionally designed and written.

 

Web Development

The world is digitalized. Most people go online to find information that will help them make buying decisions. Your website, therefore, is an important part of attracting new clients.

 

#SocialMedia

It’s here to stay, so make it work for you. Social media is great for engaging people in your local area. Effective social media campaigns are cheap to run and can bring in extra business.

 

E-marketing Systems

Email marketing can bring new clients to your practice and create stronger bonds with your existing clients.

Client Conversion
Mystery Caller

To assess whether or not your receptionists require additional training, our qualified trainers will test and measure their performance and send you a full report.

 

Receptionist Training

Are phone calls being converted into appointments? Overall only 7% of calls to practices are booked in. We can train your receptionists to convert more prospects into clients.

 

Telephone Skills

What happens when someone phones your practice? How many potential clients do you lose everyday due to poor telephone skills? Our qualified trainers can help your staff create a good feeling and convert callers into bookings.

Customer And Patient Care
Healthy Pet Club

Pet Clubs are great for building a loyal client base. We can tailor-make a training package for your practice, and help you build your club-membership.

 

Customer Profile Training

Get to know how your clients think. By understanding them, you can tailor your services to their wants and needs.

 

Customer Care Training

Does your team provide a positive client experience, time and time again? This training session teaches your staff why they need to provide an exceptional client experience, and then how to deliver it consistently.

 

Internal Marketing Programs

Do you have programs that aim to build loyalty, ensure good pet health and add profit to your bottom line? We can show you how to run effective programs like Dentals, Flea and Shin, Seniors and the like.

Team Performance and Consultation Skills
Leadership Roadmap

This proven multi-stage program will transform your business and give you the freedom to work on your business rather than in your business.

 

Invoice Workshop   

We provide a series of workshops that will help you optimize your invoicing process.

Team Management
Staff and Partner Conflict Resolution

Got team members who just won’t perform no matter what you do? We’ve worked with hundreds of practices, helping them to resolve performance issues before they get out of hand.

 

Employment Law

Unfortunately there are times when you need help with problem staff. As a Vet Dynamics member, you have access to our HR and legal experts.

 

Mediation and Disputes

Sometimes people don’t see eye-to-eye and external help is required. We have experienced mediators who can help resolve disputes in a reasoned and diplomatic way.

Business Strategy and Planning
Practice Performance Review

This is a comprehensive audit of your business. An experienced business coach will look at everything from team management to marketing and finance. Click here to read more…

 

Time Management

Do you always feel there’s a million things to do and not enough time to do them? This training program shows you and your team how to be more efficient with time.

 

Executive Level Meeting Structure

Every business should have an executive team to help steer the ship. However, most meetings are ineffective. This is why we put together a special training program for executive teams.

 

Planning for Success

Without good planning, your business is a ship without a rudder. Learn effective ways to establish and document your short- , medium- and long-term goals.

Financial Control
Financial Performance Review

When properly analysed, your accounts and practice management software (PMS) can say a lot about your business.

 

Cost/Debt Control

Are you struggling to keep costs and debt at a healthy level?  Get back on track with the help of a Vet Dynamics coach.

 

Budgeting and Forecasting

Good financial planning and forecasting is critical to the success of your practice. Delegate these tasks to someone who specializes in this field. It’s a win-win situation: you free up your time and add value to your business.

Exit Strategies
Practice Valuation

If you’re planning to sell your practice, we can carry out valuations and guide you through the journey: Finding a buyer → Sales negotiations → Completion

 

Retirement Planning

You’ve worked hard. So when it comes to retiring, you’d like to ensure the business has enough value for you to live comfortably. Our experienced business consultants can help you get the best return on all your hard work.

Vets have told us they feel growing pressure to deliver higher levels of customer service. They also see better meeting clients’ needs as a key area of opportunity for the future.
– Taking charge of our Future: A vision for the veterinary profession for 2030, Vetfutures.org.uk

Specialisation

Toolbox services are tailored to the veterinary profession

One-stop

You don’t have to go searching for service providers

Tried and tested

Many of our members have used the Toolbox to great effect

Competitively priced

All of these services are affordable and represent a great investment

Many of our members benefit from the Toolbox.

Here’s what some of them have to say:

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