Vet Trust Awards 2020 delivered awards and so much more…

Vet Trust Awards 2020 delivered awards and so much more…

This year, despite it being a virtual affair, the annual Vet Trust Awards was attended online by more than 160 delegates and proved to be just what everyone needed.

The lively event, hosted by Vet Dynamics and The Webinar Vet, returned last month to celebrate the country’s favourite brands, practitioners, and veterinary people.

Kicking off the event, was an inspirational presentation on ‘trust’ by Andrew McMillan. Andrew was key to the famous customer service reputation of John Lewis for many years, and his work now defines its success. Sharing his stories, Andrew discussed the roles of leadership, communication, and trust, in creating an internal culture capable of delivering and sustaining outstanding client care.

The award ceremony highlighted 21 finalists and the winners were:

  • Preferred veterinary pharmaceutical company – MSD Animal Health
  • Preferred pet food company – Royal Canin
  • Preferred veterinary recruitment company – Recruit4vets
  • Most recommended pet insurance company – Petplan
  • Most admired animal charity – StreetVet
  • Vet personality of the year – Julian Norton
  • Vet of the year – Cornel Igna
  • Sheridan award – Village Vets
  • Locum impact award – Nat Scroggie


Included this year for the first time, was an honourary category; The Sheridan Award. This award, in recognition and remembrance of the late John Sheridan and his legendary contributions to veterinary business, was awarded to Kate Higgins and Howard Goatley of Village Vets.

Kate had this to say: “I was never lucky enough to meet John in person but he was somebody I really admired and a real pioneer – he was producing his Veterinary Business Briefing videos long before YouTube channels and Facebook Lives were a thing! It has been a tricky year for those of us running small businesses, so to be highlighted as a business embodying the sort of principles that John would be proud of, feels really very special.

We didn’t get here on our own though, there are two things we would not have survived without this year; our team culture and our (now virtual) community, especially the wonderful group of practice owners we bounce ideas off at Vet Dynamics and who keep us sane at weekly meet-ups!

I hope John would be pleased with how the whole industry has navigated the past few months and we’ll continue trying to make him proud”.

The whole evening was made even more special by the energy and enthusiasm which poured into its live charity auction. The auction, facilitated by Vicky Robinson, and Dr Brian Faulkner, featured prizes donated by Medivet, Emerge Coaching, Colourful CPD, Shire Insurance, Nicky Paull and Richard Killen. In total, £7,031 pounds was raised for VetLife thanks to the generosity of everyone who participated on the night (26 November). A huge achievement for a great community.

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